Company/Agency: Maryland Legal Aid

Position: Office Manager, Statewide Advocacy Support Unit

Description: Maryland Legal Aid’s Statewide Advocacy Support (SAS) Unit announces a full-time office manager position for qualified applicants. The office manager supports Directors of Advocacy, staff attorneys, and paralegals and supervises administrative personnel. The office manager is responsible for ensuring that all administrative functions of the SAS Unit are met; supervising assigned administrative staff; and managing general office and administrative assistance.

The Statewide Advocacy Support Unit handles a wide range of cases at the trial and appellate levels, organizes and conducts a number of substantive law and skills trainings, and maintains specialized programs related to pro bono, community lawyering, foreclosure prevention, veterans benefits, long-term care, and domestic violence. The qualified applicant will have significant experience providing administrative support in a fast-paced professional environment.

Responsibilities/Duties: Assign and review work of administrative support staff in office/unit. Assure that all clerical functions in the office are performed timely and professionally. Train and/or assign training for administrative support staff to enhance skills, expand responsibilities and experience, and/or keep current with technology updates and office procedures. Evaluate the work of those supervised on an ongoing basis. Schedule and participate in SAS staff meetings. Maintain an accurate, organized filing system for all cases, open and closed, and manage a system for purging files when necessary and appropriate. Monitor the processing of incoming and outgoing mail, including the posting and distribution of incoming mail and the preparation of outgoing mail. Answer and direct telephone calls. Coordinate employee interviews for SAS staff. File paper and electronic pleadings. Draft client correspondence and other legal documents, when needed. Order, document, store and generally maintain office supplies for office/unit. Perform administrative functions in support of Directors of Advocacy, when needed. Coordinate and maintain unit/office calendars for leave, court dates and meetings. Process personnel action requests for submission to Human Resources. Perform such other duties as assigned and required to meet the administrative needs of the Unit and of Maryland Legal Aid.

Qualifications/Skills: Qualified candidates must have good time management and organizational skills. Professional and personable demeanor. Proficiency with technology, including data entry. Excellent written and oral communication skills. Experience in handling a variety of high volume workloads and prioritizing time sensitive tasks. Expertise with Microsoft Office and case management software such as LegalServer. Experience in law office procedures and management of office staff.

To Apply: Apply online with updated résumé and cover letter at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9156664a-1a51-4897-90b5-51213a0ce138&jobId=263427&lang=en_US&source=CC4&ccId=1997542647_11688

Posted: 12/14/18

Company/Agency: Maryland Legal Aid

Position: Director of Administrative Services

Description:  The Director of Administrative Services is a senior level management position, based in Baltimore City. The primary responsibilities of this position include all real property issues related to Maryland Legal Aid’s 12 offices, all business insurance-related matters, the provision of office support services to staff statewide, including the purchasing and/or leasing of all office furniture, furnishings, and equipment, and the oversight of building operations in the Baltimore City office, Maryland Legal Aid’s largest office.

Responsibilities/Duties: Purchase, maintain, and dispose of, when appropriate, office equipment, consumable supplies, and furniture for all Maryland Legal Aid offices. Procure and maintain adequate insurance coverage for Maryland Legal Aid (e.g. property, general liability, workers’ compensation, malpractice, bonding, fiduciary and others as required) and serve as the key contact for all business insurance-related matters. Oversee all real property issues, including: lease and purchase negotiations; maintenance of lease agreements and tickler systems for all critical lease dates, renewal options, terminations, and rental increases; review and approval of all real property related invoices; and coordination of renovations and capital improvements. Coordinate office relocations, including working with realtors to identify suitable office space and building managers to oversee any build-outs that may be necessary. Serve as Americans with Disability Act Compliance Coordinator. Maintain detailed equipment and furniture inventory files and perform a complete physical inventory of the organization’s assets every two years. Review, reconcile and approve for leased properties all real estate tax and operating expenses. Secure all necessary building related services for all Maryland Legal Aid offices, such as cleaning, HVAC, waste removal, grounds care, pest control, and security. Identify and assess office security needs including the acquisition of appropriate security systems and the development and implementation of appropriate security procedures for all Maryland Legal Aid properties. Acquire and maintain postage systems and digital copiers for the organization as well as confidential document shredding services. Prepare annual budget for those items within the Administrative Services areas of responsibility and provide information for auditors. Coordinate all external telephone directory listings for the organization. Oversee operations of the Baltimore City telephone console and mail and reproduction functions. Coordinate usage of office and storage space at Baltimore City office. Coordinate the opening and closing of the Baltimore City office due to weather or other emergent issues. Develop, implement, and update, if necessary, emergency procedures for the Baltimore City office and oversee the development and implementation of the organization’s Continuity of Operations Plan. Supervise four staff responsible for mailroom and duplication services, building services, and telephone console for the Baltimore City office and purchasing of equipment and supplies organization-wide.

Qualifications/Skills: A Bachelor’s degree in a related field. Outstanding interpersonal and communication skills, both verbal and written. A minimum of 7 years management experience with 3 years of property management, particularly in the commercial arena. Excellent organizational skills and the ability to oversee a variety of projects with competing deadlines. Experience in both supervising and working collaboratively. A familiarity with non-profit organizations and a commitment to helping low-income people. Must be proficient with Microsoft Office, particularly Word, Excel, Outlook, and PowerPoint.

Salary/Benefits: Maryland Legal Aid offers a competitive salary based on experience and education. Exceptional employment benefits include generous leave, health and dental insurance, and 401(k) retirement plan that includes an employer-based contribution and match. Maryland Legal Aid is an Equal Opportunity Employer. Candidates from diverse backgrounds are encouraged to apply.

To Apply: Apply online with updated résumé and cover letter at  https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9156664a-1a51-4897-90b5-51213a0ce138&jobId=262608&lang=en_US&source=CC4&ccId=1997542647_11688

Posted: 11/7/18

Company/Agency: Maryland Legal Aid

Position: Director of Information Technology

Description: The Director of Information Technology directs the development, implementation, and use of technology throughout the firm, working closely with advocacy staff to understand user and law practice needs. Areas of responsibility encompass the full range of information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading continual firm-wide efforts to improve the effective use of technology. The goal is to create a highly efficient and collaborative department that practices a strong customer service philosophy and is respected and trusted by the user community.

Responsibilities/Duties: Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, security solutions, network hardware and equipment; and peripherals. Provide expertise and support during systems upgrades, installations, conversions, and file maintenance. Oversee systems development and the enhancement and integration of new systems with existing systems. Provide advanced support for Azure AD, O365 platform (Exchange Online, SharePoint, Skype and other O365 enterprise applications), and cloud-based back-up and disaster recovery. Work with advocacy staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation. Communicate regularly with executive management and all users of information services and systems. Manage six full-time IT staff and interns, including hiring, training, and evaluation. Develop the IT staff to meet the changing needs of users with varying levels of technological expertise and to implement new projects and technologies. Draft standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users. Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades. Prepare Requests for Proposals for the purchase of new applications, services, and equipment, and grant proposals and reports for new Information Technology projects and systems. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements. Oversee provision of end-user services, including help desk and technical support services. Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements. Manage financial aspects of the IT Unit, including purchasing, budgeting, and budget review. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Manage telecommunications infrastructure and development plans, projects, policies and procedures. Support Maryland Legal Aid’s overall mission and follow all standards, policies, procedures, and confidentiality guidelines.

Qualifications/Skills: A Bachelor’s degree in computer science or related field, along with technical or managerial credentials. Ten or more years of progressive IT experience, including experience in a multi-office environment. J.D degree and/or experience in working with non-profits and/or legal services organizations preferred. Demonstrated ability to lead a team of technical staff, to work with the Executive Management of an organization, and to manage multiple concurrent projects. Excellent verbal and written communication skills. Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects. Strong project management, organizational and time management skills. Excellent problem-solving, analytical and evaluative skills. Broad understanding of mainstream virtualization platforms, storage, networking, as well as general awareness of industry trends, including desktop and server virtualization. Strong experience with Microsoft Cloud portfolio, including Microsoft Azure and Office 365.

To Apply: Apply online with resume and cover letter at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9156664a-1a51-4897-90b5-51213a0ce138&jobId=250384&lang=en_US&source=CC4&ccId=1997542647_11688.

Posted: 8/28/18

Company/Agency: Maryland Legal Aid

Position: Social Work Supervisor

Description: The Administrative Law Unit of Maryland Legal Aid located in Baltimore City announces a full-time position for a social work supervisor to qualified applicants. Supervision of Social Work Student Interns, social work case management services for clients in crises, identification and referral for client behavioral health problems, application and communication with local agencies for the benefit of clients.

Responsibilities/Duties: The Social Work Supervisor supervises up to four clinical social work students who assist clients with various issues, including, but not limited to, crisis and case management and referral, coordination of benefits (including health care), and homelessness. In addition, students may provide expert testimony as part of the litigation process and social work assessments for purposes of trial.

Qualifications/Skills: Licensed Certified Social Worker-Clinical (LCSW-C). Experience providing clinical case management as well as mental health services helpful. Supervision and leadership experience preferred. Good interpersonal and writing skills required. Spanish language proficiency is desirable.

To Apply: Apply online with an updated resume and cover letter to Cornelia Bright Gordon, Chief Attorney, at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9156664a-1a51-4897-90b5-51213a0ce138&jobId=222913&lang=en_US&source=CC4&ccId=1997542647_11688.

Posted: 5/17/18

Company/Agency: Maryland Legal Aid

Position: Office Administrator

Description: The Metropolitan Maryland office of Maryland Legal Aid, located in Landover, Maryland, announces the opportunity for a full-time office administrator to qualified applicants.

Responsibilities/Duties: Efficient and effective management of all administration of a large law office totaling 31 staff. Duties include management of incoming telephone calls, incoming and outgoing mail and correspondence, and handling of bills, office technology, and all other matters required for functioning of office. Directly supervise three Administrative Assistants. Handle inquiries from clients, attorneys, third parties and members of the public in a pleasant and professional manner. Perform administrative tasks as needed. Other duties as assigned, including, but not limited to: Keep an accurate, updated filing system for all cases, both open and closed. Where Office Managers perform secretarial duties, they must meet standards for that position. Responsible for ensuring that all secretarial functions in the office are carried out properly whether they are supervising other staff or completing the work on their own. Maintain office supplies; timely submission of reports to supervisor. Responsible for timely return of typing to its originator. Responsible for distributing incoming mail properly; responsible for outgoing mail being posted timely and accurately. Prepare evaluations of the employee(s) he/she supervises and review the evaluation with the employee. When dealing with the public or other employees, must treat those individuals in a respectful, courteous and professional manner and provide accurate information. Ensure that the common areas are neat, clean and orderly, and be willing to perform other functions within the scope of his/her employment as defined by the supervisor to assist in the efficient operation of the office. Provide orientation for new employees to office procedures.

Qualifications/Skills: Type 50+ WPM, proficient in Microsoft Office software and office technology, experience in managing and leading people. Spanish language proficiency desirable.

To Apply: Apply online with an updated resume and cover letter at https://workforcenow.adp.com/jobs/apply/posting.html?client=legaidbeu1&jobId=220593&lang=en_US&source=CC4.

Posted: 3/21/18