Senior Program Manager

Maryland Court Help Centers, Maryland Judiciary


Annapolis, MD




July 11, 2023




The Senior Program Manager provides strategic leadership to guide the activities of the Maryland Court Help Centers, which include 10 walk-in locations with 60 full-time, contractual employees (mostly attorneys) and a statewide call center providing over 140,000 instances of service per year in person and via phone and live chat.

  • Oversees the selection and implementation of technology used by the centers
  • Projects and manages the contract budget
  • Ensures the program is operating in accordance with contract performance goals, all Maryland laws and court rules
  • Reviews and approves invoices, ensuring accuracy of billing
  • Supervises staff handling of the administrative requirements for all employees of the vendor subject to training, record-keeping, and background check requirements annually
  • Conducts regular site visits of all program locations to evaluate and report on program performance
  • Collects and analyzes data and reports on program performance, volume, and demographic data
  • Directs outreach and marketing efforts
  • Oversees the planning and implementation of an annual statewide help center provider conference
  • Leads a strategic planning initiative for the centers and collaborates on strategic planning for other Access to Justice initiatives
  • Spearheads initiatives to create and execute the launch of new centers
  • Manages grants, conducts site visits, establishes goals in collaboration with grantees, and analyzes and evaluates grantee performance
  • Collaborates on a broad range of Access to Justice initiatives including the development of new technologies, content, and services to support court users
  • Staffs Judicial Council committees, subcommittees, and work groups
  • Analyzes legislation, statutes, case law, and rules to ensure materials and resources are current
  • Prepares fiscal notes
  • Fields complaints from the public about the Maryland courts
  • Plays a leadership role in the Access to Justice Department and may be assigned responsibility to serve as the department director’s designee for certain projects, meetings, or events


Education: Juris Doctor degree

Experience: Five years of related work experience which must include legal services delivery


  • Knowledge and experience coordinating multiple programs, contracts, and vendors
  • Knowledge and familiarity of Maryland law and legal practices
  • Knowledge of the Maryland Attorneys’ Rules of Professional Conduct as it pertains to court help center staff
  • Knowledge of data collection and reporting procedures, Judiciary systems (GEARS, Procurement policies), and familiarity with the Judiciary’s strategic plan
  • Knowledge of Judiciary structure and departments helpful
  • Skill in strategic planning
  • Skill in Excel and the ability to adapt to a variety of software and web-enabled technologies
  • Ability to manage multiple high priority projects simultaneously
  • Ability to meet tight and competing deadlines is crucial
  • Attention to detail
  • Ability to consult with court help center staff on developing educational content for self-represented litigants based on substantive legal topics, and identify, research, analyze, and recommend policies and programs to pursue on behalf of Marylanders facing barriers to justice
  • Ability to communicate clearly, effectively, and professionally in-person, by telephone and by email
  • Ability to present material to large and varied groups in-person and via webinar
  • Ability to make sound program recommendations and present them clearly and concisely to leadership
  • Ability to adapt and respond to changing environments
  • Ability to work with a variety of individuals including senior court leadership, judges, AOC and District Court personnel, vendors, attorneys, legal services providers, stakeholders, and the general public
  • Maryland Bar admission (active status)



How To Apply

Apply online at:

The Maryland Judiciary is a drug-free workplace and an equal opportunity employer, committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, age, sex, marital status, national origin, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation for an interview should request the accommodation when notified of a request to be interviewed. Applicants must be United States citizens or eligible to work in the United States.