Senior Program Manager, Navigator

Catholic Charities of the Archdiocese of Washington


Silver Spring, MD 20902, USA


Other Staff


November 9, 2022




At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Catholic Charities of the Archdiocese of Washington values the safety of our employees, our clients, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are up to date with your COVID vaccinations, including the booster dose or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with Catholic Charities of the Archdiocese of Washington.

Job Summary

The Navigator Senior Manager plays an integral role in the design and start-up of a new department providing holistic services to immigrants. The Navigator Manager works with the Executive Director and the Newcomer Network Management Team to develop and oversee case management initiatives and processes within the Newcomer Network. The position provides comprehensive management and oversight of the Newcomer Network’s Case Managers and Intake Specialists ensuring efficiency in functions and building the capacity to produce and strengthen positive outcomes for the people served. The position ensures that the program and services are in accord with best practice standards, contract and grant requirements, and Agency practices and procedures.

  • Manage and oversee the administrative and daily operations of the case management function of the Newcomer Network in collaboration with counterparts throughout the Agency.
  • Conduct client record reviews on an ongoing basis; approve client records and case notes.
  • Ensure compliance with grant requirements, including tracking and reporting of data, submission of grant reports and timely communications with grantors.
  • Work with staff to develop and implement systems and processes to enhance operational efficiency.
  • Provide leadership and direction to all Newcomer Network case managers and intake specialists; oversee supervision of staff, volunteers, and students; recruiting, staffing, hiring, performance evaluation, coaching, training and professional development, and employee discipline; set standards for customer service and managing caseloads; conduct regular staff meetings; communicate policies and procedures, and facilitate team dynamics.
  • Oversee and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and Agency practices and procedures.
  • Perform other job-related duties as assigned.


  • Master’s degree in Social Work (LGSW / LMSW) or comparable human service field such as Counseling, Family Development, or Nonprofit Management for social work degree, social work licensure (LGSW/LMSW) in the appropriate jurisdiction is required.
  • 5 years’ experience in direct services or case management.
  • 5 years of progressively responsible experience in program management.
  • 3 years of supervisory experience.
  • Familiarity with and understanding of the immigrant experience and issues/challenges faced by newcomers to the United States.
  • Ability to effectively lead, supervise, and train staff, and foster cooperative working relationships.


$79,834 USD annually

How To Apply